When Joe contacted me regarding his custom engagement ring, he was hesitant to begin the custom process with a company that he did not know. I was able to reassure him with our no-risk, 30 day return policy. Although our custom pieces are non-refundable, they are backed by our Lifetime Warranty. In addition, I told him, all of our custom rings are made in-house, from renderings and modeling to casting and setting, all of our materials are made in the USA, and side diamonds are hand-selected by our GIA-certified Master Gemologist. This allows us to oversee production from start to finish, with our quality control team rigorously inspecting each piece before it leaves our facility.
Joe agreed to begin the process while his girlfriend was away. Like most of my customers, Joe knew exactly what his girlfriend wanted and emailed me a hand drawing of the setting. His girlfriend wanted a flower shaped setting with a twisted rope split shank. While our dedicated design team was busy creating 3D CAD renderings of the ring, we were able to concentrate on selecting a center stone. Joe finally settled on a brilliant, GIA-certified, Round diamond. After making one change to the designer’s initial renderings, Joe approved of the design and we started casting his ring.
In the meantime, his center stone was shipped to him so that he could preview it within the 30 days. He loved the diamond and shipped it back to us to mount it in his setting. Once his ring was completed and all stones were set, Joe chose to engrave his ring to make it even more personalized. As with the rest of production, all engraving is done in-house, and customers can choose from a wide selection of fonts, styles, and symbols.
Of course, Joe’s girlfriend said, “YES” and the rest is history. To get started on your dream ring, please contact one of our dedicated diamond and jewelry experts today at 866.737.0754 or visit our Custom Engagement Rings page to fill out a custom form.